In March, the Government approv a new version of the Customer Service Bill which includ a series of changes aim, in theory, at offering greater consumer protection.
The law has not yet come Seur customer service into force, so the customer service departments of certain companies, such as Seur , continue to engage in dishonest practices without receiving any sanctions.
As a consumer , have you ever had a problem with a company? Tell us your story!
Fail deliveries
Seur, it cannot be deni, is a usual suspect in these matters: in July 2023, Consumidor Global echo the list of argentina cell phone number complaints of the company’s customers who denounc “lies” in the delivery of their packages.
These are problems that a company of this size will have to face with determination, since the panorama can change a lot: the aforemention draft establishes, among other things, that 95% of telephone calls must be answer within less than 3 minutes
A delivery man with a package from Seur / EP – DPDGROUP
A delivery man with a package from Seur / EP – DPDGROUP
Prohibit to earn extra money
Furthermore, the text prohibits answering machines as the only means of contact and, as reflect in the Official State Gazette, the option of scratching off more money by miserly using a premium rate number .
“The transfer of a toll-free the best telegram bots for fun and entertainment number to numbers that entail a cost for customers is prohibit , whether by telephone, text message or other similar means for dealing with queries, complaints, claims and incidents. The customer service department will in no case provide additional income. Either direct or indirect, to the company at the expense of customers!” says point 10.4 of the draft bill .
Relat article
The anarchy of A Tu Hora cz lists Express: lost packages, subcontract companies and zero attention
Juan Manuel Del Olmo
Problems with the company
For the moment, it is a project! something future. A desire for righteousness… very far from the current attitude of companies.
