GLS is confused: they refer to a pay phone, but claim it is a fraud
The company assures affect customers that the code is not link to the entity, but is a fraud, but its nature is not entirely clear.
July 31, 2024
GLS is one of the most powerful companies in the logistics and parcel distribution. Proof of this is that in the 2022-2023 financial year it obtain record revenues of 5.4 billion euros and GLS is confus deliver 862 million parcels . In Spain, the group’s network has nearly 600 own centres and agencies, in addition to the support of approximately 4,800 delivery vehicles and 510 long-distance trucks. However, all these figures pale when the customer has a problem and, when calling, the company forces them to dig deeper into their pockets to try to resolve it.
Tatiana Serrano order an item and GLS, which was in charge of the shipment, rul that the delivery was not changeable to a collection point . It was a location that was not convenient for her, she tells this newspaper, so to try to change the delivery location she call the GLS customer service phone number, and from there they referr her to a special rate phone number that began with 807. Specifically, it was 807.456.074.
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Almost 50 euros for a call to GSL
“They kept me on list of belarus cell phone number hold for 30 minutes , claiming ‘system problems’. The cost of this call was 48.32 euros ,” she complains. She also tri to call the destination
warehouse where the package would arrive to see if she could avoid delivery and pick it up there GLS is confused herself, but GLS is confus they did not answer her call either.
A woman calls on the phone / PEXELS
4 calls to GLS customer service. In none of the 4 they resolve any queries or complaints and they refer you to a telephone number 807, they are not even able to indicate the status of the how to find unique telegram stickers shipment. Only if you call 807,” she complain on social mia. Annoy, Serrano contact the company through social mia and GLS is confused told them that she want to file bw lists a complaint . The company sent her a link to do so… and also gave her a disconcerting explanation.
