IP telephony is one of the most widely used telephony by call center companies right now . It allows you to go a step further and do things that conventional telephony never imagined. It is so broad that there are dozens of concepts and new scalability avenues that, as a call center, you can take advantage of. Today we are talking about SIP Trunks !
What is a SIP Trunk?
A SIP Trunk ( Session Initiation Protocol Trunk ) is a connection that allows the transmission of voice, video and data over the Internet . A SIP Trunk is a perfect alternative to traditional lines that connect via cable.
You don’t need a dedicated
A physical line for each call: SIP Trunk uses a broadband line to transmit multiple calls simultaneously . This means that a company can have an unlimited number of communication channels without requiring a large infrastructure.
It is a virtual connection between the call center and the company that provides conventional telephone services.
How does a SIP Trunk work?
Thanks to SIP Trunk, calls made from companies that have opted for IP technology specific database by industry travel via the Internet . The numbers used up to now are not lost: the provider responsible for supplying the SIP Trunk is responsible for porting them to the new service.
This system is ideal for companies
That need to include more communication channels and cannot E-posuitlegvoorbeelde wat jou help om boeiende veldtogte te skep afford to expand physical lines. Of course, the equipment used in the call center must be properly configur to use SIP protocols. In short, a SIP Trunk is an efficient and cost-effective
way for companies to handle their telephone communications using the Internet.
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