PBX telephony (Private Branch Exchange) is one PBX telephony of the types of corporate telephony, with the help of which you can unite all office phones into a single network for fast communications. Today we will tell you about the possibilities and advantages of PBX telephony for business in our article.
- Types of PBX telephony
- PBX telephony ≠ IP telephony
The functional capabilities of PBX japan phone number list telephony are very broad. With their help, companies solve completely different problems:
- create a unified system for branches, remote and office employees;
- combine landline, mobile and softphones into one network;
- reduce costs for domestic, local, long-distance and international calls.
PBX telephony also helps companies create virtual and hybrid offices, significantly expand the functionality of the corporate telephone network, for example, use personal settings, remote access to data, integration with companies’ CRM .
Types of PBX telephony
If an organization is only planning to connect an office PBX and create a single corporate telephone network, it is necessary to determine in advance what kind of PBX telephony is necessary and technically available. For example, in different companies it may differ in the way the signal is managed:
- Traditional (analog) PBX systems receive and transmit data using analog PBXs; a regular city telephone number is used for communications.
- Cloud PBX systems operate on the basis of virtual PBXs using IP telephony technologies. In this case, all information is received via VoIP maximize conversions with bulk sms marketing: here’s how networks. Internet is required for communication.
- Hybrid systems are built using both analog and virtual PBXs. Such solutions are chosen by large companies. To modernize networks and smoothly transition to the cloud.
In addition, PBX systems differ depending on the location of the server:
- In-House PBX allows companies to install the necessary equipment in their office and use their own software and capacities for work. The telephony provider only ensures the interaction of the customer’s infrastructure with the service provider’s network to receive external calls and transfer calls outside the corporate network.
This option is chosen by companies to independently control phone calls and ensure 100% information security. As a rule, users of such solutions are large enterprises that are ready to maintain a full-flege IT department and have a budget for purchasing license software.
- Hosted PBX involves placing the server in cz lists the cloud: private or public. In this case, the care of the equipment and software falls entirely on the service provider. The company only nees to connect its devices (software, IP or analog phones , PCs, tablets, smartphones, etc.) to the network.
Thus, the cloud solution is quite universal in operation and does not require additional investments, no special equipment nees to be purchase. In addition, such PBX are resistant to failures and malfunctions in operation, and they can also be quickly scaled, both in the direction of increasing the number of users and decreasing them.
PBX telephony ≠ IP telephony
Do not confuse two concepts: PBX telephony and IP telephony. PBX telephony can be part of IP telephony if the company uses software PBX or hardware IP PBX. Currently, the most convenient and functional, and therefore widespread way of organizing internal corporate communications in companies is a cloud or virtual PBX , which operates via IP over the SIP protocol.
Basic functions of virtual PBX:
- Voice greeting and IVR are not only a greeting, but also the first step towards sales. Clients get acquainted with the company. And can independently transfer the call to the necessary department depending on the purpose of the call. The call can be transferre by voice or in tone mode.
- Call scripts and queues help not to lose customers and keep them on the line while call center operators are talking on other lines. Thanks to various settings, you can always receive calls regardless of the company’s work scheule.
- Voicemail allows you to stay in touch 24/7. The client can leave a message, and the company employee can listen to it at any time in a single or personal voicemail. Before starting to record a voicemail, you can additionally turn on the answering machine.
- The call log records statistics on all calls: receive and missed, incoming and outgoing. Additionally, it records the duration of calls, the time customers wait on the line, etc. This function helps control call processing and analyze them.
- Call recording is one of the most popular telephony services. Recording can be turne on automatically for all calls or selectively for a specific client or extension. In the PBX, you can store all recordings of telephone conversations and listen to them.
Also, the basic functionality of virtual PBX already includes functions for intercepting and transferring calls, forwarding, black/white list, connecting to a conversation, caller ID, audio conferences, etc. In addition to the basic options, additional services are available: ready-made integration with CRM, call monitoring, autoinformer, speech analytics, voice robot, etc.
