Telephony for small businesses: a new solution for old problems

According to Telfin , small businesses are the  Telephony for small businesses most active users of IP telephony services and the driver of new services development in the telecom market. Ivan Pavlov, Telfin project manager, talks about the tasks that companies with up to 100 employees, as well as microenterprises, individual entrepreneurs and startups solve with the help of IP telephony.

• Quick start of sales
• Profitable communication for small businesses
• Improving the quality of service
• Creation of virtual offices
• Organization of remote workplaces

 

Many managers who are not yet familiar netherlands phone number list  with IP telephony believe that it is applicable exclusively to office telephony. In fact, this is a misconception, and its functionality helps solve a large number of business problems, including organizing work without an office at all. What else, let’s figure it out.

Quick start of sales

One of the main advantages of IP telephony not only for small businesses, but also for other market players, is fast connection with minimal financial investment. All you need for communication is the Internet, and you can receive and make calls using existing equipment: landline or mobile phones, PCs or laptops.

The process of connecting IP telephony takes 1 business day. There is no need to buy special equipment, since communications go through the “clouds”, and the “hardware” is located on the territory of the service provider. At the same time, the servers are geographically located in data centers in Russia, where there are also backup Internet channels , which guarantees stable operation of telephone communications.

Profitable communication for small businesses

The cost of connecting IP telephony depends on the number of lines, in other words, on the number of employees who are directly involved in receiving and processing phone calls. Unlike analog communications, IP telephony is easily scalable, both in the direction of increasing the number of lines and decreasing them. It turns out that if the company’s number of calls decreases, the number of operators to process them decreases, you can simply disconnect these lines and not pay for them.

Another way to save money is to connect employees’ phone numbers – work and mobile – to one virtual PBX. In this way, the company creates a single 20 fascinating sms marketing statistics and trends for 2024  telephone network, within which communication is not charged. Even when calling from other cities and countries, employees talk to each other for free. If this is not possible, it is enough to choose favorable rates for local, long-distance and international calls.

Improving the quality of service

As surprising as it may sound, it is small and micro businesses that use IP telephony to automate complex business processes in order to simplify the work of employees and increase the level of service. Large enterprises have the opportunity to outsource  cz lists  a call center or hire additional employees to conduct surveys and questionnaires of clients, study their behavior, monitor the level of service, etc. Small businesses delegate these tasks to robots and narrow-profile IP telephony services.

With the help of an autoinformer, companies remind clients about scheduled meetings, events, report order statuses, confirm reservations, and even congratulate them on holidays. The speech analytics service helps control compliance with sales scripts, determine the level of employee competence and the reasons for customer dissatisfaction, etc. The voice bot operates on the basis of artificial intelligence and can conduct conversations with clients like a “live person”: ask clarifying questions, record agreements, etc.

Creation of virtual offices

 

If a company does not have the opportunity to open an office in another city or country, using IP telephony it is easy to create a virtual office for a small business. To do this, simply connect a virtual number of the required city or country and conduct all communications remotely. Such numbers are not tied to the company’s address and the location of subscribers, so customers do not even realize that their calls are processed by employees who are located in other cities and countries.